Post purchase and on-site surveys for Shopify

Thousands of Shopify brands use Grapevine to collect useful information from customers, like how they found you, what they like, and how happy they are with their experience.

Find it on the Shopify App Store

Collect insights from your customers by asking questions

Insights that help you improve your website, your marketing messaging, your customer service...your business.

Attribution

How did your customers first hear about you?

By asking customers how they found you, you can see which marketing efforts are working. This helps you stop spending money on what isn’t bringing in customers and focus more on what’s working, so you save money and increase sales.

Install GrapevineLearn more

Surveys wherever your customers are

Ask your customers questions and collect insights at different customer touchpoints

Install Grapevine

Easy to use Interface

The user interface blends in seamlessly with your Shopify store to make it easy for you and your team to create and deploy surveys instantly.

Install Grapevine

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

CALISI BEAUTY

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...

Dalstrong

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

CALISI BEAUTY

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...

Dalstrong

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

CALISI BEAUTY

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...

Dalstrong

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Naked Sprout®

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

CALISI BEAUTY

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

Shady Rays® | Polarized Sunglasses

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

Presently®

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Stick With Finn

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend ...

Dalstrong

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances

Loved by thousands of Shopify merchants

Shopify Flow

Easily send your survey data wherever you need it using our simple Shopify Flow integration.

Install Grapevine

Integrations

We like to keep things simple. One plan, one price

All features, unlimited surveys, unlimited responses all for a fixed monthly fee.

$25 /month

Multiple Questions

Ask either short surveys or longer feedback surveys with many questions to gather the information you need.

Multiple Languages

Create surveys in different languages to make sure your customers understand and can respond easily.

Detailed Reporting

Our easy-to-read reports give you clear insights to help you make smart business decisions based on customer responses.

Multiple Question Types

Use a combination of single response, multiple choice, open text, and NPS questions to gather the specific feedback you need from your customers

Integrations

Connect with other platforms to send your data where it needs to go, like triggering segments in Klaviyo or adding entries to a Google Sheet.

Multiple Survey Channels

Connect with other platforms to send your data where it needs to go, like triggering segments in Klaviyo or adding entries to a Google Sheet.

Frequently Asked Questions

There's a 14 day free trial when you install. This will give you plenty of time to try the app, see what insights you can capture and analyse results, before you pay anything.

Simply uninstall the app from your store at any time. Here's a guide on the way to uninstall

Built for Shopify badge signals to merchants that our app is:

Trustworthy - Meets stringent security standards
Merchants like you, can feel safe knowing that your store and customer data are protected.

Proven useful - Vetted for real business impact
Reviewed and vetted for real business impact, you know that you can find value from the tools our app offers that directly translates to your business growth.

Fast - Optimized for performance
You can feel confident knowing our app won’t slow down your site speed allowing customers to stay engaged while browsing, reducing cart abandonment. This way you can focus on sales, not technical issues.

Easy to use - Integrates with Shopify’s admin and POS
Saves you time and simplifying workflows, so you can spend less time learning the ins and outs of our app and can get straight to work.

No, the app will not slow down your store at all. The surveys are added via checkout blocks or on proxy pages, built to Shopify standards, which is why we've been awarded Built for Shopify status.

Still have questions?

Drop us a message and we will on hand to help. Whether it's a demo, a few more questions or you just want to speak to someone before installing, we're always happy to chat.

Contact

Who are the developers?

Union Works was founded in 2017 by three Shopify experts. With years of development and eCommerce experience, we create reliable apps and integrations for the Shopify platform.

A small team, who has built their entire business around Shopify.

Here we are at Shopify Unite Conference in 2019!

Collect customer insights instantly with Grapevine Surveys

Get in touch for a demo or get started in minutes by installing on the Shopify App Store

Install GrapevineRequest a demo