Post purchase and on-site surveys on Shopify
Thousands of Shopify brands use Grapevine to collect useful information from customers, like how they found you, what they like, and how happy they are with their experience.
Find out how your customers heard about you
By asking customers how they found you, you can see which marketing efforts are working. This helps you stop spending money on what isn’t bringing in customers and focus more on what’s working, so you save money and increase sales.
Ask New and Existing Customers Different Questions
By knowing how new customers find you, you can focus on what’s working to attract more people. Understanding why returning customers come back helps you keep them happy by improving the things they like, making their experience even better and increasing loyalty.
Easy-to-Read Reports
Grapevine gives you clear reports that make it simple to see what’s working. You can quickly make decisions on your marketing, customer service, and new product ideas without getting lost in complicated data.
Easily send your survey data wherever you need it using our simple Shopify Flow integration.
Surveys where your customers are
Easily create surveys and share them in different places on your Shopify site, such as post-purchase, landing pages, and Point of Sale. You can also set surveys to different languages, so customers from various countries can easily understand and respond.
Integrations
What's Included...
$25 per month
All features, unlimited surveys, unlimited responses all for a fixed monthly fee.
🍇 Multiple Questions
Ask either short surveys or longer feedback surveys with many questions to gather the information you need.
🍇 Multiple Question Types
Use a combination of fixed response, open text, and NPS questions to gather the specific feedback you need from your customers
🍇 Multiple Languages
Create surveys in different languages to make sure your customers understand and can respond easily.
🍇 Integrations
Connect with other platforms to send your data where it needs to go, like triggering segments in Klaviyo or adding entries to a Google Sheet.
🍇 Detailed Reporting
Our easy-to-read reports give you clear insights to help you make smart business decisions based on customer responses.
🍇 Multiple Survey Channels
Create surveys for various places, such as post-purchase, dedicated landing pages, specific Point of Sale locations, within your Shop Mini checkout, or embedded in headless environments.
❤️ Loved by thousands of Shopify merchants ❤️
I've been using Grapevine Post Purchase Survey for over two years, and it's a must-have for any Shopify store. This app seamlessly gathers customer feedback immediately after purchase, providing insights that help improve our offerings.
We have also created surveys to understand why customers are buying and re-buying our products, which is helping drive our advertising messaging.
This app has been fundamental to helping us grow Month on Month and the support team are always a pleasure to deal with.
The app design and functionality is exactly what you would expect and goes straight to the point of providing a simple and intuitive interface for creating surveys. I really appreciate the seamless integration into the Shopify UI, which many apps are lacking.
Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.
If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that?
This app has helped us understand where our customers are coming from. Thus, helping our marketing team develop a more informed customer acquisition strategy. Stu has been extremely helpful with integrating the post-purchase survey into our shipping confirmation emails.
Understanding attribution is so critical when it comes to growing your store. Grapevine does an amazing job, with surprising response rates from our customers. With this data, I can quickly make decisions that help me cut costs and increase revenue (exactly what every store owner wants)!
Who are the developers?
Union Works was founded in 2016 by three Shopify experts. With years of development and eCommerce experience, we create reliable apps and integrations for the Shopify platform.
As a small team, we’re always available to answer your questions, listen to your feedback, and help you get started.
Here we are at Shopify Unite Conference in 2019!
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