Our Principles
These principles guide how we build Grapevine and how we work with merchants day to day. They shape the product, the support, and the decisions we make behind the scenes.
Right by merchants
Everything we do starts with treating merchants fairly. That means clear pricing, honest communication, and support that does not disappear when things get complicated or when you uninstall. We aim to build software we would be comfortable relying on ourselves and to look after merchants properly at every stage.
Right by Shopify
Grapevine is built to work with Shopify, not around it. We follow Shopify’s recommended technologies and partner requirements, and we keep the app aligned as the platform evolves. Grapevine has been awarded the Built for Shopify badge, a Shopify accreditation that recognises apps built to a high standard for performance, reliability, and compliance.
Reliability
We prioritise reliability over novelty. Changes are made carefully, features are added with purpose, and unnecessary complexity is avoided. Our goal is simple. Grapevine should quietly do its job every day without surprises or maintenance headaches.
Data
We take data responsibility seriously. We have spent significant time on security and GDPR practices to ensure merchant and customer data is handled properly, retained only when appropriate, and removed when it should be. We treat data as something we are trusted with, not something to exploit.
Who we are
Meet the four people behind Grapevine Surveys and learn how we work day to day to build, support, and improve the app.
About us
How Grapevine is built, supported, and priced, and why we’ve chosen to stay independent and focused on long-term reliability.
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Built by experienced Shopify developers, supported by the same people who built it.