Survey Timing & Touchpoints
When and where you ask for feedback has a major impact on response rates and the quality of insights you collect. Surveys shown at the wrong time or in the wrong context can feel intrusive or irrelevant, while well-timed surveys feel natural and lead to more thoughtful responses.
This section focuses on choosing the right survey touchpoints across the customer journey. From post-purchase and shipping feedback to abandoned carts, in-store POS surveys, and differences between new and returning customers, these guides help you decide the best moments to ask for feedback.
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Read more on our collection of best practices and tips is designed to help Shopify brands run surveys properly
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