Grapevine Surveys
Delighted NPS Alternative for Shopify — Grapevine Surveys
Delighted sunsets on 30 June 2026 and all customer data will be deleted. Grapevine Surveys gives you everything Delighted did and more: NPS, CSAT, attribution surveys, post-purchase surveys, all for a flat $25/month with unlimited responses. Built for Shopify. We'll help you migrate.
What's happening with Delighted?
Delighted is shutting down on 30 June 2026. All customer data will be deleted. Here's how to switch.
Qualtrics has confirmed that Delighted will shut down permanently on 30 June 2026. No new features are being added, annual renewals have already stopped, and all customer data will be deleted after the shutdown date. Qualtrics is encouraging users to move to their enterprise XM platform, but for Shopify merchants running NPS or customer satisfaction surveys, that's an expensive and overcomplicated option designed for large organisations, not ecommerce stores.
If you're a Shopify merchant using Delighted for post-delivery NPS surveys, you need a replacement before June. Grapevine Surveys is purpose-built for Shopify and does everything Delighted does, for a fraction of the cost.
More than an NPS replacement. A complete survey app for Shopify.
Delighted was a good tool for running NPS and CSAT surveys. But that's all it did. When you switch to Grapevine, you're not just replacing your NPS. You're getting a complete survey toolkit built specifically for Shopify stores.
With Grapevine you can run NPS surveys to measure customer loyalty after delivery, attribution surveys to find out how customers heard about you, post-purchase surveys on the order confirmation page, CSAT surveys to measure satisfaction with specific experiences, CRO surveys to understand what's driving conversions, one-click email surveys for post-delivery and re-engagement, POS surveys for in-store feedback, and on-site surveys to capture feedback from browsing visitors.
All of that is included in one plan at $25/month. No usage tiers, no per-response fees, no feature gating. Delighted charged $224/month or more for just NPS and CSAT. With Grapevine, NPS is just the starting point.
$25/month. Every feature included. No usage tiers.
Delighted used usage-based pricing that scaled with the number of surveys you sent, with paid plans starting at $99/month or more. Grapevine is a flat $25/month for everything
$25 /month
Multiple Questions
Run NPS, CSAT, and multi-question surveys just like you did in Delighted. Add follow-up questions, open text fields, and conditional logic to get deeper insights from every response.
Multiple Languages
Delighted supported 37 languages. Grapevine supports multi-language surveys too, so your international customers can respond in their own language.
Detailed Reporting
Track NPS scores, satisfaction trends, and response data over time. Filter by date, product, customer segment, and more. No need to export CSVs just to answer a simple question.
Multiple Question Types
Single response, multiple choice, open text, NPS, and CSAT question types. All the formats you used in Delighted, plus attribution and CRO survey types you didn't have before.
Integrations
Connect to Klaviyo, Shopify Flow, GA4, and Google Sheets. Push survey responses into the tools your team already uses, just like Delighted's integrations but without the extra cost.
Multiple Survey Channels
Delighted was limited to post-delivery email surveys. Grapevine runs surveys post-purchase, on-site, via one-click email, embedded on any page, on Shopify POS, and on standalone landing pages. All from one app.
Alt Fragrances NPS Surveys
"Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!"
See how Alt Fragrances uses NPS surveys on Grapevine
Alt Fragrances uses Grapevine to run NPS surveys on their Shopify store, measuring customer loyalty and identifying what's driving repeat purchases. Read how they set it up and what they've learned from the data.
1: Export your data from Delighted
Log into Delighted and export your historical NPS and survey data as a CSV. Delighted will delete all data after 30 June 2026, so do this well before the deadline. Their help centre has instructions on how to download your archive.
2: Install Grapevine on your Shopify store
Install Grapevine from the Shopify App Store. It works with Shopify's extensible checkout and installs directly into your admin with no code required. You'll be set up in minutes.
3: Send us your data and we'll import it
Get in touch with our team and share your Delighted export. We'll import your historical survey data into Grapevine so you don't lose your NPS history. We handle the migration. You don't need to figure it out yourself.
4: Set up your surveys and go live
Build your NPS survey in Grapevine using the survey editor. Connect your integrations: Klaviyo, Shopify Flow, GA4, Google Sheets. Then you're running. If you want help configuring anything, book a call and we'll walk you through it.
How to migrate from Delighted to Grapevine
Switching from Delighted to Grapevine is straightforward. We'll help you through every step so there's no gap in your survey programme.
Built by a team that's not going anywhere
Grapevine Surveys is built by a small, independent team of four. Alex, Steve, Stu, and Sam. No parent company, no outside investors, no venture funding. We've been building Shopify apps for over a decade, and Grapevine was one of the original survey apps on the Shopify App Store.
Delighted was shut down because Qualtrics decided to focus on their enterprise platform. That can't happen with Grapevine. There's no parent company making strategic decisions that override what's best for merchants. The people who built the app are the same people who support it, and the pricing reflects that independence: one plan, $25/month, everything included.