Grapevine Surveys

Exit Intent Surveys for Shopify

Catch shoppers the moment they go to leave, and ask them why. One question at the point of exit tells you what your product pages aren't answering, so you can fix the page instead of guessing.

Install GrapevineBook a demo

Important to note:

Grapevine powers the survey itself: the questions, the responses, and the reporting. The popup that displays it is built by your own developer, for one simple reason. Every theme is different, and theme speed is critical. A popup built for your store can be triggered at exactly the right moment and written so it has no impact on page speed, rather than a one-size-fits-all script that slows every page down.

How to trigger our exit survey demo

This page has an exit-intent survey running on it. Move your mouse up toward the top of the browser, as if you're heading for the back button or the address bar, and the survey will pop up. On mobile, it triggers when you scroll back up quickly or go to switch tabs.

Give it a go, then read on to see what you'd do with the answers.

How to use exit survey insights

Every answer lands in your Grapevine report alongside the URL it was submitted on. So you're not just seeing what shoppers said, you're seeing which product page they said it on.

That page-level detail is what makes exit feedback useful. Filter the report to a single product and the pattern jumps out: if one page keeps returning "couldn't find the info I needed," you've found a content gap. If another spikes on "price or shipping," that's an objection to handle. You're reading live feedback tied to a specific page and acting on it the same day, rather than guessing why a product underconverts.

Frequently Asked Questions

It's a short survey that appears the moment a shopper looks like they're about to leave, usually when their mouse moves toward the top of the browser. Instead of losing them silently, you get to ask one quick question about why they're going.

Product pages are where buying decisions stall. An exit-intent survey catches the objection in the moment: missing information, price, shipping, or simply not being ready. Tied to the specific page, that feedback tells you exactly what to fix.

No, and that's deliberate. Grapevine powers the survey itself: the questions, the responses, and the reporting. The popup that displays it is built by your own developer, for one simple reason. Every theme is different, and theme speed is critical. A popup built for your store can be triggered at exactly the right moment and written so it has no impact on page speed, rather than a one-size-fits-all script that slows every page down. You get the survey and the data; your developer controls how and when it appears.

Keep it short. One fixed-response question to spot the pattern, and one optional open-text question for the detail behind it. Anyone on their way out won't fill in a long form, so respect the exit.

Yes. Every response is recorded with the URL it was submitted on, so you can filter the report page by page and see issues tied to a specific product.

Only if you overuse it. Trigger it once per visit, keep it to a question or two, and make it easy to dismiss. Done well, it feels like being asked for feedback, not blocked from leaving.

Grapevine is $25 a month flat, with unlimited surveys and unlimited responses. Running an exit survey on every product page costs no more than running one.

Collect customer insights instantly with Grapevine Surveys

Get in touch for a demo or get started in minutes by installing on the Shopify App Store

Install GrapevineBook a demo