If you are wondering whether you need an app to run surveys on your Shopify store, you are not alone. Many merchants reach a point where they want clearer insight into their customers – where they came from, how satisfied they are and what convinced them to buy – and discover that Shopify’s core features are not enough on their own.
This hub brings together a series of guides that answer a simple question in different contexts: “Do I need an app for this?” Each article explains how surveys work on Shopify and shows how Grapevine Surveys can help you run them properly.
Survey App Guides for Shopify
Start with the general overview, then dive into specific survey types such as post-purchase, NPS, CSAT and attribution.
General Survey Guide
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Do I Need an App to Run a Survey on Shopify?
A high-level overview of how surveys work on Shopify, why the platform does not include built-in survey tools and why most merchants use a dedicated app like Grapevine Surveys for customer feedback.
Post-purchase Surveys
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Do I Need an App to Run a Post-Purchase Survey on Shopify?
Focused on the Shopify post-purchase and order status page. Explains why the thank-you page is the best place to ask questions, how apps integrate with this experience and why response rates are so much higher than email-only surveys.
NPS Surveys (Net Promoter Score)
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Do I Need an App to Create an NPS Survey on My Shopify Store?
Explains what NPS is, why Shopify cannot run NPS surveys natively and how a post-purchase NPS survey helps you measure customer loyalty by linking scores to orders and customer profiles.
CSAT Surveys (Customer Satisfaction)
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Do I Need an App to Create a CSAT Survey on My Shopify Store?
Covers how CSAT surveys work on Shopify, why they belong on the post-purchase page and how Grapevine Surveys captures structured satisfaction scores tied to each order.
Attribution Surveys (“How Did You First Hear About Us?”)
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Do I Need an App to Run Attribution Surveys on Shopify?
Focused on first-party attribution questions and post-purchase surveys that ask customers how they discovered your brand. Shows why analytics alone are not enough and how Grapevine Surveys turns simple responses into actionable channel insight.
More About Survey Types in Grapevine Surveys
Once you understand why you need an app, you can explore the different survey types available in Grapevine Surveys and how brands use them in practice.
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Attribution surveys on Shopify
A deeper look at attribution surveys and how they complement your existing analytics with first-party data.
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NPS surveys for Shopify
How to measure Net Promoter Score directly inside your Shopify post-purchase flow.
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CSAT surveys for Shopify
How to capture quick satisfaction scores to monitor the health of your customer experience.
Spotlight Stories: How Brands Use Post-purchase Surveys
See how real Shopify brands use Grapevine Surveys to gather attribution, NPS and CSAT data on the post-purchase page.
Resources and Next Steps
If you are still deciding how to structure surveys on your Shopify store, these resources can help you choose which questions to ask and who to show them to.
- The benefits of using a post-purchase survey for new customers
- 10 question ideas for returning customers
- Grapevine Surveys resources and guides
When you are ready to start collecting first-party insight from your customers, you can install Grapevine Surveys from the Shopify App Store and add a post-purchase survey to your store in just a few minutes.
