Grapevine vs Fairing: Shopify Post-Purchase Survey App Comparison

Grapevine Surveys and Fairing are both Shopify apps for running post-purchase surveys. Both offer attribution surveys, NPS, multi-question surveys, Klaviyo integration, and Shopify Flow automation. Both work on the Shopify order confirmation page. Both have been in the Shopify App Store for years.

The difference is how you pay. Grapevine charges a flat $25/month for unlimited surveys and unlimited responses with every feature included. Fairing uses order-based pricing that scales with your store volume, starting free for up to 100 orders and rising to $149/month or more as your store grows.

Pricing: Grapevine vs Fairing

This is the biggest difference between the two apps.

Grapevine Surveys

  • $25/month
  • Unlimited surveys
  • Unlimited responses
  • Every feature included
  • No order volume limits
  • No annual contract required
  • Price stays the same as your store grows

Fairing

  • Free: 0-100 orders/month
  • $15/month: 101-200 orders/month
  • $49/month: up to 500 orders/month
  • $149/month: up to 5,000 orders/month
  • Enterprise (custom pricing): 30,000+ orders/month
  • Data Sync (e.g. BigQuery): $299/month add-on

What this means in practice: if your store processes more than 200 orders per month, Fairing costs $49/month or more. At 500+ orders, it's $149/month. With Grapevine, the price is $25/month regardless of how many orders you process. A store doing 1,000 orders per month pays $25/month with Grapevine and $149/month with Fairing for the same core survey functionality.

Fairing does offer a free tier for stores with up to 100 orders per month, which is useful for very small or new stores. Grapevine offers a 14-day free trial so you can try the app before committing to the $25/month plan.

For full pricing details: Grapevine Surveys pricing

Feature comparison: Grapevine vs Fairing

Survey types and channels

Feature Grapevine ($25/mo) Fairing
Post-purchase surveys ✅ ✅
Attribution surveys ("How did you hear about us?") ✅ ✅
NPS surveys ✅ ✅
CSAT surveys (star/emoji ratings) ✅ ✅
One-click email surveys ✅ ❌
On-site surveys (embedded on storefront) ✅ ✅
POS surveys (Shopify POS) ✅ ✅
Landing page surveys ✅ ✅

Survey features

Feature Grapevine ($25/mo) Fairing
Multiple question types (MCQ, open text, NPS, CSAT) ✅ ✅
Multi-question surveys ✅ ✅
Follow-up / conditional questions ✅ ✅
Multi-language surveys ✅ ✅
Survey targeting (product, geography, new vs returning) ✅ ✅
Display rules (cart value, payment method, delivery country) ✅ ✅
Survey templates ✅ ✅
Custom styling / branding ✅ Enterprise only

Integrations

Feature Grapevine ($25/mo) Fairing
Klaviyo integration ✅ ✅
Shopify Flow integration ✅ ✅
GA4 integration ✅ ✅
Google Sheets integration ✅ ✅

Reporting and analytics

Feature Grapevine ($25/mo) Fairing
Attribution channel breakdown ✅ ✅
NPS score tracking ✅ ✅
Response filtering (date, product, customer) ✅ ✅
Revenue attribution per channel ✅ ✅
Detailed reporting dashboard ✅ ✅

Pricing and support

Feature Grapevine ($25/mo) Fairing
Unlimited surveys ✅ ✅
Unlimited responses ✅ ✅
All features on every plan ✅ ✅
Flat-rate pricing (no order limits) ✅ ❌ Order-based tiers
Built for Shopify badge ✅ ❌
Dedicated account manager ✅ Enterprise only
14-day free trial ✅ ✅

Fairing features not available on Grapevine

Feature Grapevine Fairing
AI-generated weekly attribution insights ❌ ✅
LTV analytics (survey responses vs customer lifetime value) ❌ ✅
UTM analysis and validation ❌ ✅
Promo code analysis ❌ ✅
Predictive auto-suggest on survey responses ❌ ✅
Response classification (automatic categorisation) ❌ ✅
Data Sync to BigQuery ❌ ✅ ($299/mo add-on)
API access ❌ ✅
Dedicated Slack channel ❌ Enterprise only

Key differences between Grapevine and Fairing

Pricing model. This is the most significant difference. Grapevine charges $25/month regardless of store size or order volume. Fairing uses order-based pricing that increases as your store grows: free for up to 100 orders, $15 for 101-200, $49 for up to 500, and $149 for up to 5,000. For stores doing more than 200 orders per month, Grapevine is the cheaper option. For very small stores under 100 orders, Fairing's free tier may be more cost-effective.

Survey channels. Grapevine offers more ways to reach customers beyond the checkout page. One-click email surveys let you collect feedback post-delivery or as part of marketing flows. On-site surveys can be triggered anywhere on your storefront. Landing page surveys give you a standalone URL to share via email, SMS, or social. Fairing is focused on the post-purchase survey on the order confirmation page, with landing page surveys listed as "coming soon".

Built for Shopify. Grapevine carries the official Built for Shopify badge, which is Shopify's accreditation for apps that meet their highest standards for performance, reliability, quality, and compliance. Fairing does not currently have this badge.

Support. Grapevine includes a dedicated account manager on the $25/month plan. With Fairing, a dedicated CSM is reserved for Enterprise customers on custom pricing.

Attribution analytics. Fairing has invested heavily in attribution-specific analytics features: AI-generated weekly insights, LTV analysis, UTM validation, promo code tracking, response classification, and extrapolation (projecting attribution data for customers who don't respond to the survey). If deep attribution analytics is central to your marketing workflow, Fairing's toolset goes further in this specific area. For most merchants who need reliable "how did you hear about us?" data alongside their other survey types, Grapevine covers the core use case at a fraction of the cost.

Who should choose Fairing?

Fairing may be the better choice if:

  • Your store processes fewer than 100 orders per month and you want a completely free survey tool.
  • Attribution analytics is the centre of your marketing workflow and you need AI-powered weekly insights, LTV analysis, UTM validation, promo code tracking, and response extrapolation.
  • You need direct API access to survey response data or BigQuery integration for your data warehouse.
  • You need predictive auto-suggest and automatic response classification to categorise open-text survey answers at scale.
  • You're on Shopify Plus and want a dedicated Slack channel with Fairing's team.

Fairing has built a deep set of attribution-specific analytics tools. If your team's primary goal is sophisticated marketing attribution analysis and you have the budget and workflow to take advantage of features like extrapolation, LTV cohort comparisons, and automated response classification, Fairing's toolset goes further in that specific area.

Who should choose Grapevine?

Grapevine is the better choice if:

  • You want predictable pricing that doesn't increase as your store grows. $25/month whether you process 100 orders or 10,000.
  • You need more than just post-purchase surveys. Grapevine includes one-click email surveys, on-site surveys, POS surveys, and landing page surveys in a single app.
  • You want a dedicated account manager included in your plan, not gated behind an enterprise tier.
  • You value simplicity. One plan, every feature, no decisions about which tier to choose.
  • You want an app with the Built for Shopify badge, which signals that the app meets Shopify's highest quality and compliance standards.
  • You don't want to worry about outgrowing your plan. There are no order limits, no response caps, and no upgrade prompts.

Grapevine is built by a small, independent team of four with over a decade of experience building Shopify apps. The flat pricing reflects a deliberate choice to keep things simple and fair. Read more about why we price this way.

Frequently Asked Questions About Post-Purchase Surveys in Shopify

For most stores, yes. Grapevine costs $25/month regardless of order volume. Fairing's pricing is based on monthly orders: free for up to 100 orders, $15/month for 101-200, $49/month for up to 500, and $149/month for up to 5,000. If your store processes more than 200 orders per month, Grapevine is less expensive. For very small stores under 100 orders, Fairing's free tier may cost less.

Grapevine covers all the core survey functionality: post-purchase surveys, attribution questions, NPS, CSAT, multi-question surveys, targeting, Klaviyo integration, Shopify Flow, GA4, and Google Sheets. Grapevine also offers survey types Fairing doesn't have, including one-click email surveys, on-site surveys, and landing page surveys, plus a dedicated account manager on every plan. Fairing offers some attribution-specific analytics features that Grapevine doesn't, including AI-powered weekly insights, LTV analysis, UTM validation, response extrapolation, and API access. For most merchants, the core survey features are what matter, and Grapevine covers those at a fraction of Fairing's price.

Yes. Grapevine integrates with Klaviyo for customer profile enrichment and segmentation, Shopify Flow for workflow automation, Google Analytics 4, and Google Sheets. All integrations are included in the $25/month plan with no additional fees.

Yes. Grapevine carries the official Built for Shopify badge. This is Shopify's accreditation for apps that meet their highest standards for performance, reliability, design, and compliance. Not many survey apps have this badge.

Yes. Install Grapevine from the Shopify App Store and send us your existing Fairing survey data. We'll import your questions, answer options, and configuration so you don't have to rebuild anything from scratch. When you're ready to switch, you swap the app blocks in your checkout editor - remove the Fairing block, add the Grapevine block, and hit save. There's no downtime. Your post-purchase survey is live on Grapevine from the moment you publish the change.

Yes. Fairing offers a free plan for stores with up to 100 orders per month. All features are included on the free tier. Grapevine does not have a free plan but offers a 14-day free trial on the full $25/month plan.

Try Grapevine for your Shopify store

Grapevine Surveys gives you post-purchase surveys, attribution, NPS, CSAT, email surveys, and more for a flat $25/month. Unlimited surveys, unlimited responses, every feature included. Built by experienced Shopify developers, supported by the same people who built it.

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