Workflow Spotlight on
Reward customers with loyalty points for completing surveys
Learn how Grapevine Surveys and Nector.io work together to reward customers with loyalty points when they share feedback, all powered by Shopify Flow.
Nector.io 🤝 Grapevine Surveys
Nector.io is a loyalty and rewards platform built for Shopify brands, and it works seamlessly with Grapevine Surveys. By automatically rewarding customers with loyalty points when they complete a survey, Nector helps brands increase participation while building long-term customer value. The entire process runs in the background, with rewards credited instantly and no manual work required.
The Workflow Objective:
Collect meaningful customer insights and increase survey participation by instantly rewarding customers with loyalty points.
The Challenge
Brands want to learn more about their customers, how they discovered the brand, what they care about, and how they experience the store.
But getting customers to share that information can be difficult. Surveys sent later by email are easy to ignore, and without a clear incentive, response rates often suffer.
The Solution
Reward customers with loyalty points the moment they complete a survey.
Using Grapevine and Nector together, survey responses trigger an automatic loyalty reward that customers can redeem later on your store. Everything runs in the background via Shopify Flow, with no manual work and no interruption to the checkout experience.
To do in Grapevine
Start by creating a survey in Grapevine using single or multiple choice questions to capture customer preferences in a structured format.
Make a note of your survey ID which you will use in the Shopify Flow workflow
To do in Shopify
Create a new workflow in Shopify Flow using the Grapevine survey completed trigger. In the workflow, define which survey or surveys should qualify by setting the survey ID, ensuring rewards are only issued for the surveys you choose.
Once triggered, the workflow will send the relevant customer data to Nector to issue the loyalty reward automatically.
For a faster setup, you can start from a pre-built Shopify Flow template and upload it directly into your store. This template includes the survey completion trigger and reward action, and can be easily adjusted to match your survey and reward rules.
To do in Nector.io
Need some wording here
How to setup this integration
Gather feedback and reward your customers in one smooth flow
How can this data be used?
Turn feedback into loyalty and personalisation.
When customers complete surveys through Grapevine and are rewarded with loyalty points via Nector, you are not just increasing response rates. You are enriching customer profiles with meaningful insight that can be used across marketing, loyalty, and retention.
Feedback and Intent Insights
- Understand how customers discover your brand and what motivates them to buy
- Identify promoters, passives, and detractors through NPS or CSAT responses
- Learn what customers value most about your products and experience
Loyalty and Profile Insights
- Build richer customer profiles using real feedback, not assumptions
- Reward your most engaged customers and encourage repeat participation
- Identify high value customers who are more likely to advocate for your brand
This turns surveys into a two way value exchange. Customers feel rewarded for sharing feedback, and you gain deeper insight to build stronger relationships and long term loyalty.
Start turning feedback into loyalty
Your customers are willing to share valuable insights when the experience feels worthwhile. Grapevine helps you capture that feedback at the right moment, and Nector.io turns it into instant loyalty rewards. Together, they create a simple, automated way to collect better data, increase engagement, and build long-term customer value.
Other Workflow Spotlights
Powerful survey workflows with Grapevine + your favorite apps
