Grapevine vs Typeform: Which Is Better for Shopify Surveys?

Typeform is a brilliant general form builder. Grapevine is a survey app built for Shopify. If you run a Shopify store and want to know who your customers are and why they bought, that difference matters more than anything else on this page.

Grapevine installs from the Shopify App Store, sits on your thank-you and order status pages, and ties every answer to the order it came from. Typeform lives outside Shopify, so your survey is a link or an embed, and matching answers to orders is a job you do yourself.

Then there's price. Grapevine is $25 a month with unlimited responses. Typeform starts at $39 a month for 100 responses.

Pricing: Grapevine vs Typeform

Price is the other big difference.

Grapevine Surveys

  • $25/month
  • Unlimited surveys
  • Unlimited responses
  • Every feature included, MCP and AI access too
  • Unlimited team members (it lives in your Shopify admin)
  • Billed through Shopify, no separate account
  • 14-day free trial

Typeform

  • Free: 10 responses/month
  • Basic, $39/month: 100 responses/month, 1 user
  • Plus, $79/month: 1,000 responses/month, 3 users
  • Business, $129/month: 10,000 responses/month, 5 users
  • Annual billing saves around 30%

What this means in practice. Once your survey gets more than 100 answers a month, you need Typeform Plus at $79 a month. Past 1,000 responses, it's Business at $129. Grapevine is $25 whatever your volume. And with Typeform you're still paying for a tool that doesn't know what your customers bought.

For full pricing details: Grapevine Surveys pricing

Why a Shopify-native survey app matters

It's on the thank-you page, not in a link. Grapevine adds a block to Shopify's thank-you and order status pages through checkout extensions. The customer answers while they're still on your site, buzzing about what they just bought. Typeform can't add a native block there, so most stores send a link by email, after the moment has passed.

Every answer is tied to the order. Grapevine knows which order each answer came from: what they bought, how much they spent, where they live, and whether they're new or returning. Want to know which channel brings your highest-spending customers? It's already joined up. With Typeform, you match answers to orders yourself, usually by email in a spreadsheet.

It targets using your Shopify data. Show a different survey to first-time buyers, big orders, a specific product or a specific country. Typeform has no access to your Shopify data, so it can't target on it.

It runs inside your Shopify admin. Install from the App Store, manage surveys where you manage everything else, pay through your Shopify bill. No separate login, no extra seats to buy.

It talks to your Shopify stack. Answers go into Shopify Flow, onto Klaviyo profiles, and into GA4 and Google Sheets. It also runs on Shopify POS, so you can survey in-store customers too.

Shopify says so. Grapevine carries Shopify's Built for Shopify badge, its accreditation for apps that meet the highest standards for performance, design and integration.

Feature comparison: Grapevine vs Typeform

Shopify integration

Feature Grapevine ($25/mo) Typeform
Installs from the Shopify App Store ✅ ❌
Native block on thank-you and order status pages ✅ ❌ Link or email instead
Every answer tied to its Shopify order ✅ ❌ Match it yourself
Target by product, order value, country, new vs returning ✅ ❌
Managed in your Shopify admin, billed through Shopify ✅ ❌
Shopify Flow integration ✅ ❌
Shopify POS surveys ✅ ❌
Built for Shopify badge ✅ ❌

Survey types and integrations

Feature Grapevine ($25/mo) Typeform
Attribution surveys ("How did you hear about us?") ✅ Ready-made templates Build your own
NPS surveys ✅ ✅
CSAT surveys ✅ ✅
Email surveys ✅ One-click, answer straight from the email ✅ Link to a form
Embedded surveys on your storefront ✅ ✅
Klaviyo integration ✅ ✅
Google Sheets integration ✅ ✅

Pricing and support

Feature Grapevine ($25/mo) Typeform
Monthly responses Unlimited 100, 1,000 or 10,000 by plan
Price at 1,000 responses a month $25 $79
Team members Your Shopify staff 1, 3 or 5 by plan
Free plan ❌ 14-day free trial ✅ 10 responses/month
Support Dedicated account manager on every plan Priority support on Business plan

Where Typeform does more

Feature Grapevine Typeform
Conditional logic (different follow-up based on the last answer) ❌ ✅
Forms for anything: lead gen, quizzes, applications Customer surveys only ✅
Take payments in a form ❌ ✅
File upload questions ❌ ✅

Who should choose which

Typeform may be the better choice if:

  • You need forms for lots of things beyond customer surveys, like lead gen, quizzes or job applications.
  • You need conditional logic, so each customer gets a different follow-up based on their last answer.
  • You're not on Shopify, or the survey isn't about your Shopify customers.

Grapevine is the better choice if:

  • You run a Shopify store and want to survey your customers.
  • You want the survey on your thank-you page, not in a link sent later.
  • You want every answer tied to the order, so you can see what customers bought and spent.
  • You want to target surveys using your Shopify data.
  • You want unlimited responses for $25 a month.
  • You want an app with the Built for Shopify badge.

Comparing Shopify survey apps? See Grapevine vs Fairing, Grapevine vs Zigpoll and Grapevine vs KnoCommerce.

Grapevine vs Typeform: FAQs

You can, but not natively. Typeform isn't a Shopify app, so it can't add a block to your thank-you or order status pages. Most stores send a Typeform link by email once the moment has passed, and the answers aren't tied to the order unless you set that up yourself.

Yes, for most Shopify stores. Grapevine is $25 a month with unlimited responses. Typeform is $39 a month for 100 responses, $79 for 1,000 and $129 for 10,000, or around 30% less on annual billing.

Not out of the box. You'd need to pass order details into the form link yourself, or match answers to orders by email afterwards. Grapevine ties every answer to its order automatically, including products, order value, country and whether the customer is new or returning.

No, and we’d rather say so. Typeform has conditional logic, payments and file uploads, and works for any kind of form, from lead gen to job applications. Grapevine does one job: surveying your Shopify customers, with the answers joined up to your orders and sent where you need them.

Yes. Grapevine sends survey answers to Klaviyo for profile enrichment and segments, and to Shopify Flow for automation. It also connects to GA4 and Google Sheets. All included in the $25 plan. Here's how one merchant uses it: Enrich Klaviyo customer profiles.

Yes. Grapevine's MCP connector lets you ask your own AI assistant questions about your survey results in plain language, with no exports or spreadsheets. It's included in the $25 plan. See it in action: Attribution Anomaly Detection with Claude.

Yes. Install Grapevine from the Shopify App Store, pick a template or add your Typeform questions, and turn on the block in your checkout editor. Send us your Typeform data and we can import it into Grapevine.

Try Grapevine for your Shopify store

Grapevine Surveys gives you post-purchase surveys, attribution, NPS, CSAT, email surveys, and more for a flat $25/month. Unlimited surveys, unlimited responses, every feature included. Built by experienced Shopify developers, supported by the same people who built it.

Install nowGet in touch for a demo